FAQs

A family of apps for equine professionals. We call it being “Powered by Equitotal”

Yes they will all automatically sync. The web app works in your favourite browser across all devices. Supported browsers are Chrome, Internet Explorer and Safari. The mobile app is available for iOS and Android phones / tablets in the Google Play & iOS App store for download.

Initially available autumn 2017 in the UK and US other countries following on shortly after. Will update when we have more details.

They are designed exclusively for your profession. They are not apps that cover a large number of professions and therefore always a compromise.

It will save you a lot of time and considerably reduce your paperwork. This will give you time for more appointments or a bit more time off, your choice.

Version 2 will be available in the UK, US: June 2017 and then in other countries. Yes there are 2 ways of you may prefer to take the opportunity to have a clear out and enter owner’s details as you make appointments.

• Import from you phone. When you first go into Contacts in the App you will be asked if you want to import contacts. You can then select which contacts you would like to import.
• Send us a CSV file and we'll make sure the fields correspond with the App’s and then we will put your contacts into your new App for you.

Greatly reduced admin will give you more time for productive work or of course just more time to put your feet up.

Download our App and within minutes you can be making appointments.

It will help you record your invoices, mileage and expenses. It will make your bookkeepers life a lot easier.

No only primary users can do this.

Yes - but of course we only want you to refer other professionals if you think our Apps are great.

On your dashboard (refer button) just enter the professionals details and we will do the rest.

Try the App for a month, risk free! All it takes is your email address and some basic information and you’re on your way!

You get full access to everything for a month. You will experience how the App helps you manage your business.

We’ll give you a heads up before your trial is over. At that point, you can upgrade to the paid plan, add your billing info, and continue making your life easy.

Yes, you can cancel at any time.

Your subscription is monthly, which you can leave anytime you like, without penalty.There is also an annual subscription option available during setup.

It’s your data, download anytime up to 6 months from when you end the subscription.

Single user includes:
1. One Primary user with calendar and full access.
2. Office manager with no separate calendar.
3. Book-keeper access to sales invoices, purchases, expenses and mileage.

Multi User includes:
1. If you have more than one van, this is for you.
2. Each user has their own calendar.
3. There is an extra charge for each user per month.
4. The Primary user has some features (vehicle tracking and database download) not available to their other users.

Yes - your association will let you know about these.

Go to the pricing page link for benefits and pricing.

Encourage your customer to sign up to GoCardless in the UK or Stripe in the US. When you come to invoice its just one button and the money will be credited to your account. Customers love it!

For Direct Debit / ACH / SEPA payments:
UK - GoCardless charge 1% up to a maximum of £2.
US - Stripe charge 0.8% up to a maximum of $5.
Europe - GoCardless charge 1% up to a maximum of £2.
Australia - To be announced.

For Credit and Debit cards we use Stripe:
UK - 1.4% +0.20p no monthly charges.
US - 2.9% +0.20p still to be confirmed.
Europe - 1.4% + 0.20p no monthly charges.

This is an App for customers whose professional is “Powered by Equitotal”. It shows current appointments and last 5 invoices amongst other things. (coming soon)

The web app works in your favourite browser across all devices including your desktop. Supported browsers are Chrome, Internet Explorer and Safari. The mobile app is available for iOS and Android phones / tablets in the Google Play & iOS App store for download.

Yes - The App will sync across all devices.

It’s free.

Yes - provided you have allowed push notifications you will get a message pop up 24 hours before any appointment.

No - All of your professionals will be shown on your App.

Yes and hopefully this will encourage them to get in contact.

Yes - but we have no control over the quality of service provided by any of the professionals using our Apps. We do have a feedback system though.

If your professional sends you an SMS to say they have just left their last appointment you can see their location on your App map. No more holding horses waiting for them to turn up.

Wholesalers & Trade Partners who would like to promote our Apps in their region.
Please get in touch for more information at contact@equitotal.com